Hosted Centrex

What is Hosted PBX?

Hosted-Centrex is an integrated telecommunications solution which uses cloud technology to bring your organisations telephony together. Centrex significantly reduces hardware installation and maintenance fees and enhances team flexibility with self-manageable features, tailored directly towards businesses.

With over 80% of large organisations already using at least one cloud-based application, it is crucial that UK businesses keep ahead of the competition. Hosted Centrex enables businesses to grow by enhancing team collaboration, and therefore business productivity as a whole.

The Benefits

Cloud Benefits

  • Productivity anywhere

  • Enhanced team collaboration

  • Off-site data storage

  • Reduced IT maintenance costs

  • Self-manageable system

  • Disaster assistance

  • Easily upgraded

Your Hosted Centrex Benefits
Hosted Centrex Benefits

Benefits

Simplicity, flexibility & reliability whenever and wherever.

Hosted Centrex is a supremely cost-effective business telecommunications solution for multiple reasons: businesses save significantly on hardware installation and maintenance costs, as data will be transferred from storage in electrical equipment to being stored in a cloud alternative, which is self-manageable.

Additionally, businesses benefit from minimal upfront fees, lower calls costs and reduced total cost of ownership. Likewise, introducing UC applications like audio conferencing saves the time and cost otherwise spent on travel.

Business continuity

Business continuity

In the event that disaster strikes, prevent unexpected events such as floods, snow, transport strikes or road works slowing down business productivity with Hosted Centrex which enables users to work efficiently from any device.

Customised for YOUR business

Customised for YOUR business

Every business is different and requires different telecommunication features that will enable them to succeed and grow. With Hosted-Centrex, businesses can manually tailor their telecommunications: choose from Music-On-Hold, Skype for Business, Instant Messaging and many more features to boost your teams’ productivity.

Pay-as-you-go

Pay-as-you-go

Removing the need for infrastructure, systems and equipment, Hosted Centrex contains all telecommunication features in the cloud which provides customers with a convenient pay-as-you-go rental solution. The solution is especially useful for start-ups and small businesses, with savings of up to 60% achievable over legacy equipment and lines.

Business security

Business security

Hosted Centrex is supported by BT’s world-class, highly resilient network which is certified to IS022301 for business continuity, offering businesses valuable reliability guarantees. Additionally, the service runs over a secure network and is certified to IS027001 for data security – meaning that business owners and managers can rely on the fact that the data passing through Hosted Centrex is guarded and secure.

With traditional voice services in decline, now’s the time to evolve your business and make the cloud work for you. We offer the latest technology, enabling you to react quickly to market opportunities, but without the challenges of having to manage costly resources and maintain levels of expertise in-house. Improve your customer service so you can respond quickly and flexibly to meet demand.

Our Hosted Communications Services are embedded within a next-generation network, providing built-in quality of service, security and resilience as standard, backed by extensive expertise, resources and reach.

Key Features

Key Features

Key features and options to improve your functionality.
There is an extensive range of features available to tailor the system to meet your unique requirements.

Effective team work

Effective team work

  • N-WAY CALL for collaboration with colleagues.

  • HUNT GROUPS for effective call allocation and distribution of calls between colleagues.

  • CALL TRANSFER between users.

  • CUSTOMISABLE site, department and user settings.

  • CALL PARK to hold an active call whilst receiving another.

  • CALL PICK UP feature to answer colleagues calls within the group.

  • INSTANT GROUP CALL

Professional company image

Professional company image

  • CALL WAITING

  • HOLD MUSIC

  • DIVERSION INHIBITOR enables you to avoid calls being passed on.

  • AUTO ATTENDANT provides call routing options.

  • Upload your COMPANY LOGO to enhance your brand.

  • CLI FLEXIBILITY allows you to present any number you have to call on behalf of.

Improved efficiency

Improved efficiency

  • LAST NUMBER REDIAL enables quick and easy repeat redial.

  • CLICK TO DIAL via the web interface for easy call making.

  • ACCOUNT CODES allow you to assign calls to different cost centres within the business.

  • DO NOT DISTURB feature for busy users.

  • ANONYMOUS CALL REJECTION

  • COMPANY DIRECTORY AND SPEED DIALS

  • CALL RECORDING

Flexible working

Flexible working

  • CALL FORWARDING to manage incoming calls easily.

  • HOME WORKER allows users effectively take their setting and profile home with them to their home office.

  • VOICEMAIL features allow you to access voicemail anywhere and messages can be saved, deleted and forwarded to users.

  • Receive call notifications via EMAIL.

  • HOT DESKING between enabled stations within the business across sites.

  • REMOTE OFFICE, take your number and profile with you wherever you go.

Fraud prevention and security

Fraud prevention and security

  • CALL RECORDING

  • Easily accessible CALL HISTORY showing incoming and outgoing as well as missed calls.

  • CALL BARRING allows you to block unwanted or nuisance calls easily and effectively.

  • Secure phones with access via AUTHORISATION CODES.

Hosted Centrex Solution

Is This Solution Right For You?

Is this solution for my business?

Our hosted communications services offering is suitable for any business regardless of size, and is especially suited to business with multiple sites working in unison and has the capability of supporting hundreds of users.

Benefits for business with multiple sites include free site to site calls, free calls between integrated devices and shared dial plans and directories effectively enabling your sites to be inextricably linked, bridging the gap between your sites.

Users who are not office based or who move between sites or client premises can easily and effectively move calls between their desks and or mobile and direct calls to other colleagues. Users also have access to voicemail wherever they are on any device so important messages will never be missed.

MAS Hosted Communications Services – Added value

Business continuity solution

Business continuity solution

Should the unthinkable happen, services can be seamlessly diverted without loss of service avoiding call forwarding charges.

Improved customer experience

Improved customer experience

Keep in contact with customers, improve customer contact moving calls easily between users, utilise automated messages, diverts and call holding functions.

Staff training and monitoring

Staff training and monitoring

Utilise call recording features to monitor employee call handling and improve training.

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Our Services

Mobiles

Mobiles

With partner networks covering all areas of the UK, we can provide your work force with the most reliable mobile phone packages.

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Connectivity

Connectivity

We offer a range of high-speed broadband packages with both reliable connectivity and the scalability to grow your business.

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Hosted Centrex

Hosted Centrex

Features such as voicemail, hold music, call recording and call transferring are easy to manage and customise with cloud-based telephony.

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