Mobile Account Solutions (Holdings) Ltd Privacy Policy

Privacy Policy

Privacy Notice
In this policy, whenever we use the words ‘We’, ‘Us’ or ‘Our’, it refers to Mobile Account Solutions (Holdings) Ltd, a company incorporated and operating in England and Wales, providing telecommunications services to businesses throughout.

Although our members are generally businesses, not individuals, we do collect and use personal information relating to individuals as part of our activities. This is generally in order to manage all client accounts, working to resolve all telecom-related queries on behalf of our customers. We also process personal data for our historical and current financial records such as for purchase order trails and contract information.

This privacy policy goes into further detail about how we collect and use personal information about individuals.

What information may we collect?

We only collect the information that we need to provide the contracted service or for our financial records. This includes the following data:

– Any correspondence between you and us,
– Order history,
– Personal information including (but not limited to) names, postal addresses, telephone numbers and email addresses,
– Telephone and mobile activity,
– Personal identification documents,
– Financial and debit card information,

Where do we get this information from?

You may give us information about you by filling in a form, contacting us by phone or e-mail or in person. This includes information you provide when you sign a contract on behalf of a business, when you send your details to us for the point of a service or complete an application form on our website.

Our website uses a cookie control system that gives you the option to allow or block the use of cookies via the browser. Cookies are small files saved to your computer’s hard drive that track, save and store anonymous information about your interactions and usage of our website. We don’t (and will never) use cookies to collect information personally identifiable to you. We only use our cookies to provide you with a tailored and improved experience when using our website.

We also use software provided by Google Analytics, which uses cookies, to track visitor statistics. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information http://www.google.com/privacy.html

Information we receive from other sources

We work closely with other organisations, such as business partners and sub-contractors, and we may receive information about you from them. For example, we could gain access to your business contact details via recognised business data providers who collate information from sources including publicly available information such as Companies House. We may also be given your contact details by our primary contact at your organisation.

The categories of information we receive from these sources may include your name, address, e-mail address and phone number, financial and debit card information and personal identification documents.

Storing, Processing & Sharing Personal Data

We will only store, process or share your personal data for legitimate business purposes which may include the following:

– to confirm your identity,
– to administer your contract,
– to update and correct our contract records,
– to keep-track of your organisation’s purchases,
– for invoicing purposes,
– to process a user’s request for purposes including (but not limited to) equipment orders, handset exchanges, handset repairs, on-site engineer work,
– for telecommunication billing/bill analysis purposes,
– to develop, test and improve our systems,
– to notify you about changes to our services,
– to ensure the content of our website is presented in the most effective manner for you and for your computer,
– to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes,
– to improve our website to ensure that content is presented in the most effective manner for you and for your computer,
– to let you know about other relevant services, both ours and those of other parties whose products and services we have agreed should [be made available to you (see the section below on ‘Contacting you’ for more information about this)

Disclosure

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. For this reason, we will only disclose information with the following and only when is necessary for the business activity:

– Our employees
– Third parties which may include (but is not limited to) service providers, consultants, auditors, legal advisors.

It is compulsory for all parties and individuals to comply with General Data Protection Regulations.

Our legal basis for collection holding and using your information

Our legal basis for processing customer data is Consent for the following activities:

– Where we have entered into a contract with you. In these circumstances, we may need to process your personal information in order to fulfil the contract. For example, this may apply if you book to attend one of our events.
– Where we are under a legal obligation to process personal information. For instance, we may be required to collect certain information in accordance with obligations under equalities legislation.
– Communicating with you in relation to products and services that may be of interest, based on your current product/service information.

Protecting your data

We and the organisations that we associate with have robust security measures in place to protect your personal and business information. We check your identity when you sign your initial contract, audit our contract records regularly and encrypt all files that are stored and transferred internally and externally. Additionally, we don’t take card payments over the phone to prevent any fraudulent activity. Finally, where bank statements or other financial information are given as proof of identity/business, all activity is redacted prior to storage and processing.

We only store your personal information for as long as is required for the purpose of the business activity, for legal reasoning or for our financial records. For example, we only retain a copy of your contract for the length of the contract plus three months before all copies are disposed of.

If these terms change

You will be notified immediately should there be any changes made to our Privacy Policy.

What you are entitled to

Opt-Out

You are entitled to opt out of receiving any marketing from us at any time. Here are the ways that you can do so.

– Click the ‘opt out’ option on the marketing email that you receive.

– By emailing enquiries@mas-mail.co.uk

– By sending a letter to the following address:

Mobile Account Solutions,
Unit E1,
The Chase,
John Tate Road,
Hertford,
SG13 7NN

Find out what information we store about you

If you would like a copy of your billing information or to see what contact information we hold about you, you can:

– Send us a letter with your request on company headed paper to the following address:

Mobile Account Solutions,
Unit E1,
The Chase,
John Tate Road,
Hertford,
SG13 7NN

It will normally take us up to one month to get back to you but could take up to a further two months during busier periods.

Ask us to correct, complete, delete or stop using your personal information

You can ask us to correct, complete, delete or stop using any of your personal information by sending us a letter with your request on company headed paper to the following address:

Mobile Account Solutions,
Unit E1,
The Chase,
John Tate Road,
Hertford,
SG13 7NN

We will aim to respond within 3 working days of receiving the written request.

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